At Goddess Cosmetics, we are dedicated to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund and Returns Policy outlines the terms under which refunds and returns are handled.
To be eligible for a return, the following conditions must be met:
The item must be unused and in the same condition that you received it.
It must be in its original packaging.
The return must be initiated within 14 days of receiving your order.
Proof of purchase, such as an order confirmation or receipt, is required.
The following items are not eligible for return:
Opened or used cosmetics and skincare products.
Items purchased on sale or with promotional discounts.
Gift cards.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:
Refunds will be issued to the original payment method.
It may take up to 7 business days for the refund to reflect in your account, depending on your payment provider.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@goddesscosmetics.co.za or call 0795857619.
If you receive a defective or damaged product, please notify us within 7 days of receipt. Include photos of the defect or damage along with your order details when contacting us. We will arrange for a replacement or refund as appropriate.
To initiate a return, please follow these steps:
Contact us at info@goddesscosmetics.co.za or call 0795857619 to request a return.
Provide your order number and reason for return.
Once approved, package the item securely and send it to the address provided in our return instructions.
Please ensure the item is returned using a trackable shipping service to avoid lost returns.
If you haven’t received a refund within the specified timeframe, please:
Check your bank account or payment provider for pending transactions.
Contact your payment provider as there may be delays in processing.
If you’ve done this and still haven’t received your refund, contact us at info@goddesscosmetics.co.za.
Goddess Cosmetics reserves the right to update or modify this policy at any time. Any changes will be reflected on this page with an updated “Last Updated” date.
If you have any questions about our Refund and Returns Policy, please reach out to us:
Phone: 079 485 7619
Email: info@goddesscosmetics.co.za
We value your trust and aim to resolve any issues promptly to ensure your satisfaction with our products.
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